Our Story
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Our Story
Smart Connect Research was born to be a high performance company in the market research sector. Aimed at creating teams, systems and processes specialized in facing the world’s biggest challenges in the collection sector, methodology and data management.
The main objective of our company consists in building a reputation of excellence among our clients and partners, delivering outstanding results through the highest level of service, being the best in our sector.
The biggest motivator to Smart Connect Research is the future. Focusing on the new and on technological advancements we expect to continue to grow rapidly.
We believe our company’s culture boosts our success. We have built a family culture, treating everyone with sameness and respect. We promote open communication, transparency and seek to eliminate bureaucracy.
We cultivate a flat organizational structure, with competent, strong and empathetic leaders. We facilitate growth and create development opportunities for our employees, rewarding good performance.
We reflect global nature, truly international, bringing different countries together around the world. For this reason many of our projects are global, performed in over 30 languages.
We believe it is possible for us to work seriously and at the same time have fun. We spend a significant time working, so it makes sense to make the workplace experience something positive.
High level professionals have great influence in their companies, in the industry and in the economy in general.
Performing research with these professionals is difficult, for it requires approval from the Legal Council. In spite of that, demand for their opinion is high.
Because these professional’s time is their most valuable asset, they are rarely involved in online research.
In fact, there are official policies inside companies which aim at hampering access to senior professionals. Phone calls performed by inexperienced interviewers have even lower chances of getting attention from this sort of professional.
SCR’s mission is to deliver the best service levels and expertise within our industry.
And build a reputation amongst our clients as their go to partner for their most challenging work.
To be well-known for quality and value-added services.
To Serve. Add Value. Innovate
We believe our company’s culture boosts our success. We have built a family culture, treating everyone with sameness and respect. We promote open communication, transparency and seek to eliminate bureaucracy.
We cultivate a flat organizational structure, with competent, strong and empathetic leaders. We facilitate growth and create development opportunities for our employees, rewarding good performance.
We reflect global nature, truly international, bringing different countries together around the world. For this reason many of our projects are global, performed in over 30 languages.
We believe it is possible for us to work seriously and at the same time have fun. We spend a significant time working, so it makes sense to make the workplace experience something positive.
High level professionals have great influence in their companies, in the industry and in the economy in general.
Performing research with these professionals is difficult, for it requires approval from the Legal Council. In spite of that, demand for their opinion is high.
Because these professional’s time is their most valuable asset, they are rarely involved in online research.
In fact, there are official policies inside companies which aim at hampering access to senior professionals. Phone calls performed by inexperienced interviewers have even lower chances of getting attention from this sort of professional.
SCR’s mission is to deliver the best service levels and expertise within our industry.
And build a reputation amongst our clients as their go to partner for their most challenging work.
To be well-known for quality and value-added services.
To Serve. Add Value. Innovate
At SCR we value each employee, so we can count on the most talented specialists on the market in multicultural, multinational and united teams to offer the best service.
Chief Executive Officer
Chief Executive Officer
Francois was one of the first employees of SCR and initially built and led our operations team in London. He began his career in market research as a telephone interviewer, progressing to positions in recruitment and training, human resources, and fieldwork management. He is now in charge of SCR and leads teams around the globe.
ISTP (Virtuoso)
Move to an island in the middle of nowhere and fly tourist around in a sea plane.
Flying, Gardening and Travelling.
Create a way to replace all plastics with something good for the environment.
Head of Global Operations
Head of Global Operations
Gurpreet brings over 14 years of market research experience to SCR. She has worked in various different capacities within the industry, including: telephone interviewing, quality control, field management, project management and client services.
ENFJ (Protagonist)
To travel the entire world.
I love traveling and reading.
End poverty.
Chief Revenue Officer
Chief Revenue Officer
After successfully building and leading the UK branch of MIS Group (Quant and Qual solutions for Consumer Research) for 7 years, Romain decided it was now time for a new challenge, something new within the industry he’s become passionate about. The shift from consumer to B2B and healthcare became obvious, and SCR was the perfect fit in terms of culture and value.
Debater (ENTP)
To become a Formula 1 driver
So many .. travelling, driving (cars), reading, learning new things in any industry/sector (thus loving research), football (PSG…) etc.
Real justice and fairness for all
Account Director
Account Director
Luke is an Account Director at Smart Connect Research (SCR). He is responsible for managing and developing client relationships, as well as identifying new opportunities where SCR can help clients succeed. Prior to joining SCR, Luke was a Director, in the Research Services Group at Decision Resources Group (DRG), a Healthcare Market Research and Consulting Company. He is based in Toronto, Canada.
ESTJ (The Executive)
To go to law school and become a lawyer.
Running, soccer (football), reading and learning new things.
End world hunger.
Account Manager
Account Manager
I have a background of 12 years in market research working in various roles within project management & sales across different companies within the industry. Prior to joining SCR I was an Associate Account Director working with Consulting clients across the EMEA territory.
ENFJ-A - The Protagonist
To become a doctor
Travelling & cooking
Implementing an eco-friendly environment designed to bring less harm to the whole planet.
Account Manager
Account Manager
With previous experience on sports physiology and training, João turned his career around due to his passion for marketing, brands, stories, and consumer understanding, entering the business world through consumer marketing experiences and later moving on to market research and consumer behaviour. With good interpersonal skills and a calm personality, building good relationships and helping clients achieve their goals are two of the goals that motivate him to deliver beyond expectations every day.
ISFP-T (Adventurer)
To be a professional basketball player and join the NBA.
Basketball, Running, Biking, and watching series and documentaries.
Give people equal opportunities to pursue their dream and passion without worrying about making ends meet.
Business Development Executive
Business Development Executive
Rachel has 6 years experience in market research, she worked in many roles from interviewing, field work management, quality control and more recently business development. Before joining SCR, Rachel worked in medical recruitment where she operated her own UK-wide company.
She is based in Croatia.
ESTJ (The Executive)
To be a fighter jet pilot.
Fitness, nutrition, hiking, nature, sourcing clean and organic food and making cost-effective sustainable recipes. Organizing events for expats. Self-development.
To have a complete eco-friendly world system and incorporate these values into our education system with a strong self-awareness/development program.
Qualitative Project Director
Qualitative Project Director
I come from a small town in Ireland and moved to London in 2013 at the age of 17 to pursue a career in fundraising/sales jobs which is where I thought my skillset would be most useful. I did not have a specific industry that appealed to me. It was mostly a case of finding a company that I could use my skillset to my maximum capacity. I was fortunate to receive an offer to work as a Qualitative Consultant at SCR. I was promoted to the role of Qualitative Fieldwork Manager in April of 2019 and have not looked back since! SCR has definitely helped me exceed my own expectations and to find a company that I not only enjoy the work, but I also have a great affection for the companies culture and that is definitely something that makes me very grateful I made the choice to move here at such a young age.
ENFP (Campaigner)
I always yearned for an opportunity to work in a space where I could feel independent and have the agency to move freely through the world while satisfying my own emotional and monetary needs and progressing in a career were I feel like I am constantly progressing and broadening my skillset.
I am an avid sports fan and put myself through the pain (occasional pleasure) of watching my boyhood club Manchester United play every week. Music is also a massive part of my life and while I do not play an instrument or sing I often spend hours analysing different artists and have already collected a large record collection. The rest of my time I spend socialising and there is nothing I love more than traveling or enjoying a great party/event.
A fair system that brings equality to all. I think in this day and age we should all understand that we are the same and beyond that the finer details are unimportant. I am also a huge advocate for altering the education system to be more beneficial for students who may not be the most academic but excel in other areas whether they be practical or entrepreneurial. As Albert Einstein once said "Everyone is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."
Senior Qualitative Project Manager
Senior Qualitative Project Manager
Alessandra joined Smart Connect Research in 2018 as Qualitative Consultant, she has worked on different research projects, with a focus on Medical & Healthcare. During her experience with the company she got promoted as Qualitative Supervisor and from October 2020 started her new role as Junior Qualitative Manager.
INTJ (Architect)
I wanted to be an artist, mainly focused on illustrations and figurative arts.
I still draw a little bit, but now my art is more focused on photography.
To make the world sustainable. I would find a way to make green energy the only energy and I would clean up the planet from plastic and toxic materials.
Qualitative Project Manager
Qualitative Project Manager
Octavio is a confident, sociable, well organised Project Manager, driven to multi-task. After spending years in the Healthcare Market Research sector, he has developed the proficiency not just to be presentable, but someone who commands authority and respect. Capacity to manage client expectations, be a good negotiator, proactive, detail and solution-oriented as well as having the competence to set targets and achieve objectives. He knows how to effectively lead a team, be a team player and how to motivate team members. In addition, being multilingual and having lived in several countries has allowed him to be flexible in adapting to multi-cultural environments.
ENFJ-A (Protagonist)
To become an actor and be the lead in action movies.
Travelling, exercising at the gym and playing football.
I would develop new alternative cures for cancer that could revolutionise the healthcare industry.
Qualitative Project Manager
Qualitative Project Manager
I come from a small Eastern European country called Bulgaria. I moved to London in 2012 around the age of 16 with both of my parents to support my little brother who had moved a couple years earlier to play football. I joined and graduated from college and after that I graduated university in 2019 with an honours degree in forensic. After that, I was fortunate enough to join SCR for a couple of months as a Senior Qualitative Consultant while looking for a job related to forensics. However, in March 2020 the pandemic happened and I was extremely fortunate to have a remote job during those strange and difficult times. During my time in this company, I have learned so much and have exceeded my own expectations of what I was capable of. In March 2022 I was promoted to Project Supervisor, and I am looking forward to learning more skills and challenging myself more.
INFJ-T (Advocate)
When I was 18, I really wanted to study medicine, become a doctor, and help people. I wanted to graduate, find a decent job, and help my parents however I could, to repay them for everything they had done for me since I was born. I wanted to start to be more independent and learn new skills to help me cope with the challenges of being independent. And of course, I wanted to travel and visit countries and learn about their culture and history.
I love cooking and learning new recipes to challenge myself, such as making gnocchi from scratch. I am also a sports fan. I mainly enjoy football and F1; however, I love watching the Olympics and other big sporting events also. I am emotionally attached to a football team which occasionally brings me happiness. However, recently it's brought me more of the opposite. I also love swimming; it is a great sport and an activity from which your body benefits a lot. Lastly, I love socialising with my friends during weekends, playing games together, and going to music and other events.
I do not know where to begin. Our world has been in such a troubled state for the last couple of years. I would change the way ''leaders'' treat and protect our planet; global warming is very serious and important, and we should focus our attention on it more than we are right now. Inequality is another huge problem, not only gender, but racial as well. Gender equality is better these days, but there's still more we can do; however, racial inequality is still a massive problem. It is very noticeable in the media and some cultures, which is sad to see.
Qualitative Project Manager
Qualitative Project Manager
I was born in the UK however my family background is Indian/ Kenyan. I joined and graduated from university with a honours degree in business management and events from a top university in London. Once I completed university I started a new job within the hospitality industry however due to the pandemic I lost my job. That is when I joined SCR and I wouldn’t look back. Joining SCR as a Senior Qualitative Consultant was something new for me and challenging at the beginning working remotely due to the pandemic however it has impacted my life with more opportunities. After working for the company for 6 months I was privileged to be offered the promotion of Project Supervisor. I now look forward to facing more challenges and growing my skills and mindset within the company.
ENFP (Campaigner)
When I was 18 I had a dream to become a wedding planner. Growing up and seeing extravagant weddings and seeing the joy in peoples face on their wedding day enlightened me and I wanted to be part of that. Part of the team who put a smile on someone’s face on their most important and special day. I also wanted to be independent and skilful and ambitious and reach every goal possible I put my mind and heart too. Most importantly I wanted to make my parents proud.
I enjoy hiking and being outdoors in the nature. I enjoy staying fit and healthy and exercising as much as possible. I have a big passion for cooking and learning new recipe and challenging myself in the kitchen. Lastly I enjoy socialising and meeting new people and connecting with different people from different backgrounds and learning new things from others.
I believe in equality and everyone should be treated the same and respect the same regardless of your appearance or how much wealth you have. Everyone is equal.
Senior Quantitative Project Manager
Senior Quantitative Project Manager
Alex has over six years of experience in market research. He started his career as a Junior Project Manager with SSI (now Dynata). About three years into the job, Alex was promoted to a senior role. Throughout his career in market research, Alex has gained vast experience in project management and data processing. He joined SCR in 2021 for its mission, values and culture. Now Alex manages the most challenging data collection and data management projects worldwide for SCR.
ISTP (Virtuoso)
To become a Chef.
Cooking, listening to music, reading and learning unusual and new things/topics.
Removing drought and famine all around the globe.
Project Manager
Project Manager
Celeste has been working as Qualitative Consultant for SCR since March 2020, focusing on medical and clinical research projects. Her duties within the company include: research, recruiting and telephone screening in different languages (English, French, Italian), to which have been recently added project supervising tasks.
INFJ (Advocate)
To travel around the world as an Opera singer and to spend my free time writing novels, living a cottage in the middle of the woods, or by the ocean.
Opera, theatre, making period dresses, reading & writing, meditation and astronomy.
Make the world an equal place where no person is considered less than a human, where environment and sustainability are more important than the richness of a few.
Project Supervisor
Project Supervisor
Academic Background: Bachelor Degree Forensic Science (Greenwich University)- Master Degree Cognitive Neuropsychology (Canterbury University)- Work Background: Laboratory technician (ALS Laboratories)
INFJ (Advocate)
Doing something meaningful with my life
Traveling, Reading, Jogging, Swimming
I would ask people to train their empathy. If all of us were able to empathize with each other, everything else would follow by itself, without even having to ask- Acceptance, Understanding, Freedom, Equitable distribution of wealth, Free Education, Free healthcare, Respect for nature and the world in which we live. I strongly believe that understanding each other is the key to stop discrimination and injustice. If we could only truly understand that everyone deserves freedom, medical attention, free education, food, water, enough money to sustain themself and their families, if everyone would actually care about other people and the world in which we live, then everything would follow by itself, because we would all be helping each other.
Project Supervisor
Project Supervisor
I originally come from Ghana, moved to Italy in 2016 for my master’s degree. With a background in healthcare, I was looking forward to finding a job that aligned with my skillset and training after school. 3years later, with the covid pandemic and a boom in remote work, I joined SCR to help mostly with Healthcare research projects, amongst others as a Senior Qualitative Consultant and I’d say this has been one of the best decisions in my life. SCR has certainly helped me learn many new things and skill sets, exceeded my hopes, offered me a chance to grow, and stepped out of my comfort zone.
I now look forward to more growth professionally, taking up more challenges, and roles, even outside my comfort zone, to work differently across other fields to better my skills and experiences within the company.
ISFJ-A (Defender)
To be a lawyer, be an independent woman, skilled, and determined to reach all my goals in life.
I love to travel and sightsee, also like to cook and enjoy trying new recipes. I read a lot and love to watch movies/series, listening to music as well.
Help people live long and healthy lives; help prevent diseases, promote health, and help people return to good health after an illness or impairment through innovative research and problem-solving.
Project Supervisor
Project Supervisor
Arianna is graduated in English and French at the Università Ca’ Foscari in Venice, Italy, and has a Master Degree in Audiovisual Production. Born in Brescia, she always mulishly pursued her passions and dreams: she got a Theatre Diploma and concluded a Screen-acting course at LAMDA school in London, and actively worked for years on movie sets in Rome. Her love for arts, in particular music and videoart, has always led her to strongly implement skills like communication, empathy, and emotional intelligence.
ENFJ
To be a Hollywood star!
Modeling and writing mainly
One of my favourite quote says "The planet does not need more successful people. The planet desperately needs more peacemakers, healers, restorers, storytellers and lovers of all kinds.” So I would 100% actively start to introduce people to the importance of exercise one's empathy, and to get to know ourselves on a deeper level. People desperately need to be at peace with themselves.
Recruitment and Training Executive
Recruitment and Training Executive
Sharon has joined Smart Connect Research as a Qualitative Consultant and due to her teaching background, she has been able to use her experience in the educational field, and her digital knowledge, to convey the company’s culture and goals to new co-workers.
INFP-T (Mediator)
To write a fantasy book for young adults.
I do geocaching, I watch a lot of TV series and anime, I like to explore the digital world, I play board games, and I love DIY, especially with wood.
Create machines that transform rubbish into oxygen, making planet Earth the cleanest in the galaxy.
Supplier Manager
Supplier Manager
Mariella has 19 years’ experience in Market Research Industry.
She joined SCR in 2022 and is responsible for vendor management and vendor sourcing.
She started in the industry with recruitment for quantitative and qualitative studies and then progressed on to P2W supervising.
For the past 10 years she has been focusing mainly on partner managing roles.
INFJ (Advocate)
To be a vet
I make bijoux
A world without animal cruelty
Administrative Manager
Administrative Manager
Danilo is a driven, fast-moving, relationship-focused market research professional with experience in human resources and relationship management. Prior to joining SCR, Danilo worked for Ajinomoto Co Inc., a Japanese food and biotechnology corporation, in HR.
In this role, Danilo had the privilege of helping to form relationships with over 50 partners of SCR across the globe. Danilo is responsible for maintaining and strengthening strategic partnerships with key internal & external stakeholders across multiple organisations.
In addition, he oversees the internal communication of business units with suppliers and other outside entities. He oversees teams that monitor purchases, budgeting, and cost factors and provides valuable information across business units to use resources efficiently and to execute company standards.
Furthermore, he is the subject matter expert regarding company operations processes, procedures, and policies.
Architect (INTJ-A)
To join one of the best business schools in Brazil.
Piano lessons and reading.
I would give easy access to less privileged individuals and groups to have a good education.
Administrative Officer
Administrative Officer
I come from the capital of Portugal, Lisbon even though I’m based in São Paulo, Brazil nowadays. I’m a young adult with a hunger for knowledge and I am quick at learning new subjects. I desire to learn myself but to also help others, trying not only to build a successful career but also an excellent work environment. I started my work experience at the age of 15 in a seasonal job which enlightened me with a passion for the administrative side of the professional world. The result of that experience brought me here, where I expect to achieve my goals.
Assertive Advocate (INFJ-A)
My dream at the age of 18 was to be successful in both my professional and personal life. I’m focused on building a prestigious career and continue to be close to those whose I care about.
Usually I exercise, used to be a catechist, not so often I play guitar and I enjoy walking or riding my bike.
If I could change the world, I would provide free healthcare to all people, both physical and psychological treatment.
Data Protection Officer
Data Protection Officer
Experienced in the arena of compliance, ISO standards and Data Protection, a Director of A2O Consultants Limited, Gillian works as our Data Protection Officer to assist us in Data Subject Requests and complying with current data protection regulation.
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We incentivize our personnel to perform their work with passion, exceeding expectations and securing outstanding results. Our employees love what they do, and this enthusiasm shines through in each and every interaction with our clients.
We believe that in partnerships both parties win, for this reason our service is empathetic and confident, attentive and sensible, but above all, courageous. We seek solutions so that all parties feel confident and committed.
We apply creativity in our search for growth. We actively seek opportunities to improve services and work processes. We recognise and advocate the necessity of new approaches to achieve positive change.
At SCR we believe in the professional development of our team. Our employees are striving to innovate and be the best in the industry.
We value integrity and a solid commercial ethic, for we believe this to be the road to building confidence. We advocate that each one must take responsibility for their actions and cherish what is right.
We promote respect and appreciation for each person, regardless of history, race, age, gender, disabilities, values, sexual preference or interests. We strive to recognize differences in people as learning opportunities.
We strive to develop our employees, seizing all of their strengths and encouraging them to get better results and increase their capabilities.
30 Churchill Place 1st - 10th Floor
London, E14 5RE
+44 (0) 204 566 9554
uk@smartconnectresearch.com
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+1 917-477-7728
usa@smartconnectresearch.com
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+1 315-215-1667
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